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Privacy Policy

✦ Last Updated: June 1, 2025
✦ Effective: January 1, 2024

Your privacy matters to us. SEOCutts ("we," "us," "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit seocutts.com or use our services.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our website, contact forms, or services, we may collect:

  • Identity Data: Full name, company name, job title
  • Contact Data: Email address, phone number, postal address
  • Service Preferences: Type of SEO service you are interested in
  • Communication Data: Messages and enquiries you send us
  • Financial Data: Billing information (only when processing payments)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Data: IP address, browser type, operating system, device type
  • Usage Data: Pages visited, time spent, referral source, click data
  • Location Data: General geographic location based on IP (city/region)
  • Log Data: Server logs including access times and error logs

2. Contact Forms & Lead Data

When you submit a contact or consultation form on our website, we collect the information you provide — name, phone, email, company, service interest, and message. This is used exclusively to:

  • Respond to your enquiry with a relevant consultation or SEO proposal
  • Assess your SEO needs and provide appropriate recommendations
  • Send information about our services that you have requested
  • Follow up regarding any quote or proposal you requested

We do not sell, rent, or share your enquiry data with third-party marketers. Form submissions are stored securely and only accessible to authorised SEOCutts team members. We also log submission timestamps and IP addresses for fraud prevention — this technical data is not used for marketing profiling.

3. Cookies & Tracking Technologies

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

3.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function — cannot be disabled
  • Performance Cookies: Collect anonymous data about usage (e.g. Google Analytics)
  • Marketing Cookies: Deliver relevant ads and track campaign effectiveness
  • Preference Cookies: Remember your settings for a better experience

3.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites.

4. Google Ads & Conversion Tracking

Our website uses Google Ads conversion tracking to measure the effectiveness of our advertising. When you click a Google Ad and complete an action (such as submitting a form), Google places a cookie on your device.

The information collected includes whether you completed a desired action, device type, time and date of conversion, and keyword/campaign data. This data is used only to improve our advertising performance and is governed by Google's Privacy Policy.

You can opt out via Google Ad Settings. We may also use Google Remarketing — opt out via the Network Advertising Initiative opt-out page.

5. Google Analytics

We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect anonymous, aggregated information including number of visitors, pages viewed, traffic sources, geographic data (country/city level), and device information.

IP anonymisation is enabled on our Google Analytics implementation — we cannot identify individual users. You may opt out by installing the Google Analytics Opt-out Browser Add-on.

6. How We Use Your Information

  • Service Delivery: To provide and manage the SEO services you've engaged us for
  • Communication: To respond to enquiries and provide consultation
  • Marketing (with consent): To send promotional content about our services, with an unsubscribe option
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Business Operations: For billing, accounting, and business management
  • Fraud Prevention: To detect and prevent spam, fraud, and malicious activity
  • Website Improvement: To analyse usage patterns and improve our website

We process your personal data only when we have a lawful basis to do so — typically your consent, a contractual obligation, our legitimate business interests, or a legal requirement.

7. Data Protection

7.1 Security Measures

We implement appropriate technical and organisational security measures including:

  • SSL/TLS encryption for all data transmitted to and from our website
  • Secure, encrypted databases for storing personal information
  • Access controls limiting data access to authorised personnel only
  • Regular security audits and vulnerability assessments
  • Staff training on data protection best practices

7.2 Data Breach Response

In the unlikely event of a data breach, we will notify you and relevant authorities as required by applicable law within the timeframes specified by those laws.

8. Third-Party Services

We share your information with trusted third-party service providers who assist us, including:

  • Email Service Providers: For sending transactional and marketing emails
  • CRM Systems: For managing client relationships and lead tracking
  • Analytics Platforms: Google Analytics, Google Search Console
  • Advertising Platforms: Google Ads
  • Payment Processors: Secure payment processing (we do not store card details)
  • Hosting Providers: Website hosting and infrastructure

All third-party providers are contractually required to maintain confidentiality and security of your information and are prohibited from using it for any other purpose. We do not sell your personal data to any third parties.

9. Data Retention

We retain personal information for as long as necessary:

  • Lead/Enquiry Data: Up to 3 years from initial contact
  • Client Data: Duration of service relationship plus 7 years for legal/accounting
  • Marketing Consent Records: Until you withdraw consent, plus 1 year
  • Website Analytics: As per Google Analytics retention settings (typically 26 months)

When data is no longer required, we securely delete or anonymise it.

10. Your Rights

You may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restriction: Request that we limit how we use your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to our processing of your data for marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at info@seocutts.com. We will respond within 30 days.

11. Children's Privacy

Our website and services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us: